✅ Responsible Gaming Policy

Applies to: All users of Joy Hobe (JoyHobe.com)
Company: JH777 HOLDINGS LIMITED
Effective Date: 01-11-2025

1. Our Commitment

At JoyHobe.com, we are committed to providing a safe, secure, and entertaining gaming environment. While online gambling is a source of fun and excitement for many, we recognize that for some, it can become problematic. Our Responsible Gaming Policy outlines how we support our players in maintaining control and how we prevent gambling-related harm.

We are fully aligned with international guidelines on responsible gambling and player protection, and we implement policies that prioritize health, safety, and informed decision-making.

2. What Is Responsible Gaming?

Responsible gaming means:

• Gambling for fun, not as a way to make money
  
  

• Knowing and staying within your limits
  
  

• Recognizing the signs of problem gambling
  
  

• Understanding the risks and odds involved
  
  

• Ensuring underage and vulnerable persons cannot access gambling products
  
  

3. Tools We Provide for Safe Gambling

JoyHobe.com offers the following player protection tools to help you stay in control:

3.1 Deposit Limits

• Set daily, weekly, or monthly deposit caps
  
  

• Adjust limits anytime (decreases apply instantly; increases after a 24-hour cooling-off period)
  
  

3.2 Loss Limits

• Set a maximum amount you're willing to lose
  
  

• Helps prevent emotional decision-making and financial overextension
  
  

3.3 Session Limits

• Set time-based limits to control how long you play
  
  

• Get reminders or auto-logouts once time is up
  
  

3.4 Reality Checks

• Automated pop-up alerts showing session time and amount spent
  
  

• Helps you stay aware of time and budget
  
  

3.5 Time-Out (Cool-Off)

• Temporarily suspend access to your account for 24 hours to 6 weeks
  
  

• No gameplay, deposits, or marketing during this period
  
  

3.6 Self-Exclusion

• Permanent or long-term closure of your account (6 months to indefinite)
  
  

• We will restrict access and stop all communications during this time
  
  

To use these tools, visit your Account Settings > Responsible Gaming or contact our support team at support@joyhobe.com.

4. Self-Assessment Questionnaire

Ask yourself the following:

• Do you gamble more than you can afford to lose?
  
  

• Do you borrow money or use credit to gamble?
  
  

• Do you hide your gambling from others?
  
  

• Have you tried to cut back but couldn’t?
  
  

• Does gambling affect your mood, work, or relationships?
  
  

If you answered "yes" to any of these, you may be at risk. Please consider using our protection tools or contacting a support organization (see below).

5. Underage Gambling Prevention

We strictly prohibit access to anyone under the age of 18 or under legal age in their jurisdiction. Measures include:

• ID verification during registration and KYC
  
  

• Parental controls and third-party filtering software recommendations (e.g., NetNanny, Qustodio, CyberPatrol)
  
  

• Monitoring and banning accounts suspected of underage access
  
  

Parents and guardians are responsible for supervising children’s access to online content and devices.

6. Staff Training and Monitoring

All JoyHobe.com employees are:

• Trained regularly in identifying signs of problem gambling
  
  

• Aware of protocols for intervention and referral
  
  

• Required to uphold responsible gaming standards at all times
  
  

Additionally, we use AI-based tools to monitor behavior patterns and flag potentially harmful activity.

7. Marketing & Advertising Practices

We ensure that our marketing and promotions:

• Are not misleading or deceptive
  
  

• Do not target minors or vulnerable individuals
  
  

• Promote gambling as a form of entertainment, not income
  
  

• Include responsible gambling messaging and links to help resources
  
  

8. External Help & Support Services

If you or someone you know is struggling with gambling, we strongly encourage contacting the following independent organizations:

• GamCare – UK-based support and treatment
  
  

• BeGambleAware – Advice and self-help tools
  
  

• Gambling Therapy – International multilingual support
  
  

• Gamblers Anonymous – Global peer support network
  
  

You are not alone, support is available 24/7.

9. Protecting Vulnerable Customers

We take extra steps to monitor:

• Sudden spikes in deposits or playtime
  
  

• Risk of coerced or unaffordable gambling
  
  

• Repeated losses or failed attempts at self-control
  
  

• Distress signals in communication or gameplay
  
  

Where necessary, we may:

• Restrict or freeze an account
  
  

• Offer self-exclusion or cooldown options
  
  

• Refer the user to support services
  
  

10. Updates to This Policy

This Responsible Gaming Policy is reviewed and updated regularly to reflect new laws, research, and best practices.

11. Contact Information

If you have any concerns or questions regarding responsible gaming:

📧 Email: support@joyhobe.com
🌐 Website: www.joyhobe.com

12. Final Note

Joy Hobe (JoyHobe.com) encourages users to treat gaming as entertainment not a source of income. We believe that responsibility, awareness, and balance are the cornerstones of a safe gaming experience.

By working together players, company, and regulators—we can create a secure, ethical, and enjoyable online gambling environment.